![]() HPs only solution is for me to visit their store and buy a new one. HP Smart is also available for Windows and macOS. I found a post that had some downgrade utility from HP, but it when i run it, it does not allow me to select the printer to downgrade it.Īnyone have any other ideas on how to do this? HP's only recommendation is to go to a local support company and the one that they recommended has 1 star out of 5 for its reviews, so I am not hopeful. Install HP Smart on a mobile device for the fastest printer setup. I am trying to figure out a way to downgrade the firmware, but am not able to find a way to do it. ![]() So I now have a broken printer due to their faulty firmware. It is out of warranty by 3 months and HP will not help with it. I can print a diagnostic page from the settings menu on the printer, so there are no issues with it physically, just that there are some kind of issues with the firmware. I have rebooted it, restored factory settings, everything i can think of. If I try to print, the printer screen spins on "printing". If I try to copy, the printer screen spins on "copying". ![]() HP pushed a firmware update on the 4th or 5th and now the printer will not work. HP Scan and Capture is an HP application available from the Microsoft Store. I have an HP Pro 7740 that I have owned for 1 year and 3 months.
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